About r5i.io
A unified platform for commerce, billing, CRM, and customer engagement workflows.
Platform Vision
Built from the documented r5i.io service model.
r5i.io brings together the operational systems businesses typically run across disconnected tools: invoicing, subscriptions, commerce, CRM, reporting, and support workflows.
The platform is designed for modular rollout. Teams can start with billing and ordering, then progressively enable CRM automation, analytics, loyalty programs, and self-service portals as they scale.
Why Teams Adopt r5i.io
- Unify operations across commerce, CRM, billing, and reporting
- Reduce tooling sprawl and reconciliation overhead
- Launch in phases without losing long-term architectural flexibility
- Improve visibility into revenue, retention, and fulfillment performance
Our Mission
Help small and medium-sized businesses operate with enterprise-level tooling without enterprise-level complexity.
Need A Solution Fit Session?
We'll map your workflows to a launch-ready r5i.io module stack.
Primary Audience Fit
r5i.io is designed for organizations that need integrated operations without fragmented tooling.
Small And Mid-Sized Businesses
Teams needing enterprise-grade operations without enterprise-level overhead or implementation complexity.
Digital-First Retail
Operations requiring synchronized catalog, inventory, checkout, billing, and post-purchase lifecycle workflows.
Restaurant Ordering Teams
Food-service operators needing branded online ordering with delivery integrations and loyalty programs.
Subscription And SaaS Models
Businesses running recurring billing, plan tiers, churn controls, and customer self-service operations.
Lifecycle Coverage
r5i.io supports each stage from lead acquisition through retention and optimization.
Acquire
Capture and qualify demand through forms, campaigns, and lead workflows connected to CRM pipelines.
Sell
Run commerce, online ordering, invoicing, and payment collection from a unified operational surface.
Retain
Manage subscriptions, loyalty programs, and lifecycle messaging to reduce churn and increase LTV.
Optimize
Use real-time dashboards and forecast reporting to improve conversion, margin, and fulfillment performance.
Support Experience Layer
Support tooling is integrated with operations so teams can resolve inquiries without context switching.
Helpdesk And Ticketing
Centralize support inquiries and convert requests into trackable workflows with ownership and escalation paths.
Live Chat And Automation
Pair live support with chatbot-assisted responses to reduce time-to-resolution for common request types.
Self-Service Portals
Provide searchable knowledge-base and FAQ experiences that reduce support load while improving customer autonomy.
Escalation Automation
Route critical tickets through automated escalation logic to protect response targets and operational continuity.
Security & Compliance Foundations
Operational governance is treated as a core product requirement, not a bolt-on.
Encryption In Transit & At Rest
Sensitive operational and payment data is protected across storage and network boundaries.
Role-Based Access
Permission boundaries ensure teams only access the modules and data required for their responsibilities.
Audit Trails
Action-level visibility supports governance, debugging, and controlled change management workflows.
Compliance-Ready Foundations
Architecture and operational controls align with common expectations for GDPR, CCPA, and PCI-oriented processes.
Implementation Method
Structured onboarding ensures the right scope, sequencing, and accountability for go-live.
Discovery & Fit Mapping
Align business goals, workflow constraints, and module priorities before rollout.
- Current-state stack assessment
- Module and integration map
- Risk and dependency log
Configuration & Integration
Configure core modules and connect payment, accounting, commerce, and delivery systems.
- Data migration plan
- Environment configuration
- Integration validation checklist
Go-Live & Enablement
Transition teams to production workflows with guided onboarding and measurable rollout targets.
- Role-based team onboarding
- Go-live runbook
- Success metric baseline dashboard